The Brand that Gets You to What’s Next
Express is the vibrant, confident lifestyle brand for ambitious people, providing the latest fashion for style-obsessed men and women since 1980. Our mission is to provide inspiration and confidence through fashion to help people get to what’s next in their day, and their lives. With more than 600 retail and outlet stores throughout the United States, Puerto Rico and Latin America, and a best-in-class online/mobile shopping experience at www.express.com, Express brings city-inspired style to customers across the globe.
The Sales Associate is responsible for providing a great in-store shopping experience for customers. The Sales Associate assists with additional tasks including, but not limited to, stocking, cleaning, and folding merchandise.
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all our associates and customers.
- Assist with product launch changes according to company SOP.
Provide a Great Customer Experience
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately reducing the customers wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience – minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
Preferred Qualifications (skills and abilities)
- Previous reatil experience preferred
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team