Hours

Open until 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM

WELCOME TO CROSSGATES

YOU’VE GOT QUESTIONS.

Hours

Open until 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM
View Individual Venue Hours

Location

1 Crossgates Mall Rd
Albany, NY 12203
518.869.3522

WE’VE GOT ANSWERS.

Services

  • Stop at our Crossgates Management Office or view our Community Wall, both located on the 3rd floor above Best Buy, to learn all about places to stay, things to do and of course, the wonders of Crossgates and the Capital Region.

  • Looking for your favorite shopping, dining or entertainment destination? Visit any of our 16 digital directories throughout Crossgates to find all that you’re looking for. Print directions are also located on the downloadable directory here.

  • We offer three brands of ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.

  • Wheelchairs are available free of charge at at the Security Office on the 3rd floor above Best Buy.  Please see a Security Officer for assistance or call 518.869.5414 for more information.

  • Strollers are available for rental throughout Crossgates for a nominal fee.  Single strollers are available on the lower level near Macy’s and the upper level near UNO Pizzeria & Grill.  Double strollers are available on the lower level near JCPenney.

  • View restroom locations on our directory here.

  • Lost an item at Crossgates?  Please visit Security located on the third level above Best Buy or call 518.869.5414.

  • WiFi is FREE at Crossgates, simply select “CrossgatesGuestWiFi” from your device’s listing of available networks!

  • Pyramid Gift Cards are no longer available for purchase as of 1.31.18.  Previously purchased cards can still be used within the mall.

    Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:

    americanexpress.com/mygiftcard
    americanexpress.com/mybusinessgift
    or call toll-free at 800.297.5009

    Please note there are no inactivity fees or other post-purchase fees and funds do not expire.

    Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.

    Terms & Conditions are applied to all gift cards.

Accessibility

Crossgates ADA accessible entrances are identified on the map below.  Crossgates offers the following to those needing help:

 

>  Onsite Security
>  Free Wheelchair Rental, upon availability
>  Designated Parking, at every mall entrance
>  Automatic Doors, equipped at every main entrance
>  Service Dogs, allowed onsite

 

Additional information is located throughout the site.  For any questions, please call 518.869.5414 or Download our Accessibility Map (PDF).

Thank you for shopping at Crossgates!

Mall Policies

  • Crossgates is private property dedicated to providing a safe, convenient, and enjoyable shopping environment to our valued shoppers, visitors, merchants and employees.  Inasmuch as the shopping center is private property, Management reserves the right to exclude from the premises any person whom Management believes is engaged in activities which are not directly related to, or which detract from, the shopping experience.  Additionally, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center.  Persons violating the Behavior Code may be directed to leave the shopping center property, banned from entering the property in the future, and/or prosecuted to the fullest extent of the law.  Management has the right to amend the Behavior Code at any time.

    For more information, please Download our Behavior Code (PDF).

  • Appropriate behavior is required at all times.  Fighting, horseplay, harassment, loitering, offensive language, shouting, loud noise, littering, picketing, protesting, solicitation or any illegal activities are not allowed on Crossgates’ property.  Crossgates Management has the right to exclude from the property any person or group who in the opinion of Management is obstructing, hindering, or harassing
    shoppers or visitors, or who engage in conduct that is unrelated to or detracts from the shopping experience.  The display
    of signs, banners, posters, apparel, and the like that tend to provoke a disturbance, negatively impact the interests of merchants, or engage shoppers or other legal invitees in conflict, is also prohibited.

  • Pets are not permitted on the premises except for service animals that aid the physically challenged.  Exceptions may be made for pets being taken to and from pet stores or photography sessions, either on a leash or in a cage.

  • For your safety and the safety of our customers you may not run, skate, use a skateboard, or a hoverboard on Crossgates’ property.
    You may not ride bicycles on sidewalks or the interior of Crossgates.

  • Group functions, activities or gatherings unrelated to the shopping experience are not permitted absent express Crossgates Management approval which shall have the right in its sole discretion to prohibit any such group functions, activities or gatherings.  In no event may any group function, activity or gathering proceed without following Crossgates’ application procedures and the conduct required in this Behavior Code.  An application may be obtained from the Crossgates Management Office.

  • To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed.  The wearing of apparel which
    tends to provoke a disturbance, negatively impact the interests of merchants, or engage shoppers or other legal invitees in conflict is prohibited.

  • The possession of any weapon, other than by law enforcement personnel, is prohibited.

  • Effective May 31, 2012, Crossgates became a tobacco-free facility.  This tobacco-free policy is inclusive of the entire property, both inside and outside, including all entry points, hallways, sidewalks, loading dock areas, parking lots and construction areas. In addition to cigarettes, the policy is in effect for cigars, pipes, electronic cigarettes and other similar substances and instruments that are lit or burning, or any tobacco use in general.  The consumption of alcohol is permitted in licensed premises only.

  • The parking area is private property and is intended for the use of Crossgates’ guests, visitors and employees.  Vehicles must be parked in legally designated spaces. Unauthorized overnight parking is not permitted.  Violator’s vehicles are subject to ticketing and/or towing at owner’s expense.

  • In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on Crossgates’ property during school hours, unless accompanied by a parent or legal guardian.

Parental Escort

Must Be 18 Friday & Saturday - 4pm to Close

Parental Escort Policy MB-18

Crossgates has a parental escort policy from 4:00 PM until closing on Friday and Saturday evenings.  Guests under 18 must be accompanied by a parent or guardian 21 years of age or older.

Teens must remain within the company of their parent or guardian.  Acceptable proof of age is a driver’s license, state/provincial non-driver ID, military or college ID, passport or visa.

 

For additional information, please call our Security Office at 518.869.5414 or Download Our Parental Escort Policy (PDF).

 

*MB-18 does not apply to Regal Cinemas 18, Lucky Strike Social, Get Air or stores and venues with exterior entrances.

 

 Thank you for your cooperation!

LOOKING FOR ADDITIONAL HELP?

VISIT CROSSGATES MANAGEMENT OFFICE OR THE SECURITY OFFICE, BOTH LOCATED ON THE 3RD FLOOR ABOVE BEST BUY.

 

DO YOU HAVE A QUESTION FOR OUR CROSSGATES MANAGEMENT TEAM?
CALL THEM MONDAY – FRIDAY FROM 8:00 AM to 5:00 PM AT 518.869.3522 OR EMAIL THEM AT  [email protected].

 

DO YOU NEED TO TALK TO OUR CROSSGATES SECURITY TEAM OR CROSSGATES HOUSEKEEPING TEAM?
CALL THEM 24/7 AT 518.869.5414