As the Capital Region’s premier shopping, dining and entertainment destination for families and visitors, Crossgates is a unique property and we take active measures to treat it as such. We hold our security team to the highest standards in providing a safe environment where our guests are able to unwind, eat, shop and play.
We take a holistic approach with our industry-leading programs and practices. Crossgates has strong relationships with community partners and law enforcement agencies. These initiatives further our commitment to ensuring that Crossgates is a safe destination for everyone.
Crossgates Security can be reached during business hours at 518.869.5414. We encourage our guests, visitors and store employees to contact Crossgates Security with any concerns, questions or issues you may have while on property. And please, if you see something, say something!
Any act defined by federal, state or local laws, regulations, or ordinances as a criminal act is prohibited. These include, but are not limited to:
Escalators are under video surveillance. Any misuse, malicious action, or purposeful neglect of safety standards in place for this or similar equipment will result in personal liability, criminal charges and payment for damages.
Crossgates provides access to wheelchairs free of charge for those who require assistance. Please inquire with the Security Office at 518.869.5414 or visit the Security office on the 3rd level above Best Buy for availability and more information.
Strollers are available for rental throughout Crossgates for a nominal fee. Single strollers are available on the lower level near Macy’s and the upper level near UNO Pizzeria & Grill. Double strollers are available on the lower level near JCPenney.
Crossgates is committed to protecting your privacy. We are committed to conducting our business in accordance with governing policies and principles in order to ensure the confidentiality of personal information is protected and maintained.
For the security of Crossgates’ guests and your own personal possessions, please do not leave purses, shopping bags and other items unattended. Please be considerate of your surroundings and the personal property of other guests and mall tenants.
Should you come across such items, Lost & Found is located at the Security Office on the third level above Best Buy. We encourage everyone to report any missing or lost items to this location. If you would like to inquire about a lost or missing item, please call the Security Office at 518.869.5414
Conduct that is disorderly, disruptive, or which interferes with and/or endangers businesses or guests is prohibited. Crossgates management reserves the right to remove any groups or guests violating our code of conduct. Such conduct may include, but is not limited to:
Crossgates requires all guests to wear appropriate attire; pants/shorts, shirts and shoes must be worn at all times. Inappropriate attire may include, but is not limited to:
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing at the owner’s expense. Authorization for overnight parking can be requested by contact Crossgates Security at 518.869.5414.