Hours

OPEN TODAY 11:00 AM TO 7:00 PM

Regular Hours

  • Monday - Saturday11:00 AM - 7:00 PM
  • Sunday11:00 AM - 6:00 PM
CROSSGATES IS NOW OPEN NORMAL MALL HOURS!
  • Monday - Saturday: 10:00AM - 9:30PM; Sunday: 11:00AM - 6:00PM
*Store, Restaurant & Entertainment hours may vary. Call your favorite shop to confirm hours in advance.

WELCOME TO CROSSGATES

CROSSGATES SECURITY

CROSSGATES Security can be reached at 518.869.5414

Safety is Our Highest Priority

As the Capital Region’s premier shopping, dining and entertainment destination for families and visitors, Crossgates is a unique property and we take active measures to treat it as such. We hold our security team to the highest standards in providing a safe environment where our guests are able to unwind, eat, shop and play.

We take a holistic approach with our industry-leading programs and practices. Crossgates has strong relationships with community partners and law enforcement agencies. These initiatives further our commitment to ensuring that Crossgates is a safe destination for everyone.

Security Contact Information

Crossgates Security can be reached during business hours at 518.869.5414. We encourage our guests, visitors and store employees to contact Crossgates Security with any concerns, questions or issues you may have while on property. And please, if you see something, say something!

Violations of the Law

Any act defined by federal, state or local laws, regulations, or ordinances as a criminal act is prohibited. These include, but are not limited to:

  • Graffiti, property damage, defacing, damaging or destroying any real or personal property
  • Using or possessing consumer fireworks
  • Possessing guns and other personal weapons (which are banned on these premises)

Mall Equipment

Escalators are under video surveillance. Any misuse, malicious action, or purposeful neglect of safety standards in place for this or similar equipment will result in personal liability, criminal charges and payment for damages.

Crossgates provides access to wheelchairs free of charge for those who require assistance. Please inquire with the Security Office at 518.869.5414 or visit the Security office on the 3rd level above Best Buy for availability and more information.

Strollers are available for rental throughout Crossgates for a nominal fee. Single strollers are available on the lower level near Macy’s and the upper level near UNO Pizzeria & Grill. Double strollers are available on the lower level near JCPenney.

Online Security

Crossgates is committed to protecting your privacy. We are committed to conducting our business in accordance with governing policies and principles in order to ensure the confidentiality of personal information is protected and maintained.

For full information, please visit our Privacy Policy.

Personal Possessions & Property

For the security of Crossgates’ guests and your own personal possessions, please do not leave purses, shopping bags and other items unattended. Please be considerate of your surroundings and the personal property of other guests and mall tenants.

Should you come across such items, Lost & Found is located at the Security Office on the third level above Best Buy. We encourage everyone to report any missing or lost items to this location. If you would like to inquire about a lost or missing item, please call the Security Office at 518.869.5414

Conduct

Conduct that is disorderly, disruptive, or which interferes with and/or endangers businesses or guests is prohibited. Crossgates management reserves the right to remove any groups or guests violating our code of conduct. Such conduct may include, but is not limited to:

  • Running, loud offensive language, spitting, throwing objects, fighting, horseplay, obscene gestures, gang signs, skating, skateboarding or bicycling
  • Pets are not permitted on the premises except for service animals. Exceptions may be made for pets being taken to and from pet stores or photography sessions, either on a leash or in a cage
  • Intimidating behavior by a group or individuals
  • Loitering; engaging in soliciting; blocking storefronts, the pedestrian bridge, fire exits, escalators or elevators; or walking in groups in such a way as to inconvenience others
  • Unauthorized picketing, demonstrating, soliciting, protesting or petitioning
  • Distribution or display of private content, materials or handbills requires the prior written consent of Walden Galleria management

Clothing/Attire

Crossgates requires all guests to wear appropriate attire; pants/shorts, shirts and shoes must be worn at all times. Inappropriate attire may include, but is not limited to:

  • Apparel which has obscene language, obscene gestures, or racial/religious/ethnic slurs that are likely to create a disturbance
  • Clothing that deliberately obscures the face, such as hooded tops or masks
  • Bulletproof vests or simulated bulletproof vests

General Parking Information

The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing at the owner’s expense. Authorization for overnight parking can be requested by contact Crossgates Security at 518.869.5414.