Hours

Closed until CLOSED

Regular Hours

  • Monday - SundayCLOSED -

WELCOME TO CROSSGATES

YOU’VE GOT QUESTIONS.

Hours

Closed until CLOSED

Regular Hours

  • Monday - SundayCLOSED -
View Individual Venue Hours

Location

1 Crossgates Mall Rd
Albany, NY 12203
518.869.3522

WE’VE GOT ANSWERS.

Services

  • Stop at our Crossgates Management Office or view our Community Wall, both located on the 3rd floor above Best Buy, to learn all about places to stay, things to do and of course, the wonders of Crossgates and the Capital Region.

  • Looking for your favorite shopping, dining or entertainment destination? Visit any of our 16 digital directories throughout Crossgates to find all that you’re looking for.

  • We offer ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.

  • Wheelchairs are available free of charge at at the Security Office on the 3rd floor above Best Buy.  Please see a Security Officer for assistance or call 518.869.5414 for more information.

  • Strollers are available for rental throughout Crossgates for a nominal fee.  Single strollers are available on the lower level near Macy’s and the upper level near UNO Pizzeria & Grill.  Double strollers are available on the lower level near JCPenney.

  • Diaper Changing Stations are available at all of Crossgates’ restrooms.  View the locations here.

  • Lost an item at Crossgates?  Please visit Security located on the third level above Best Buy or call 518.869.5414.

  • WiFi is FREE at Crossgates, simply select “CrossgatesGuestWiFi” from your device’s listing of available networks!

  • Pyramid Gift Cards are no longer available for purchase as of 1.31.18.  Previously purchased cards can still be used within the mall.

    Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:

    americanexpress.com/mygiftcard
    americanexpress.com/mybusinessgift
    or call toll-free at 800.297.5009

    Please note there are no inactivity fees or other post-purchase fees and funds do not expire.

    Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.

    Terms & Conditions are applied to all gift cards.

Accessibility

Crossgates ADA accessible entrances are identified on the map below.  Crossgates offers the following to those needing help:

 

>  Onsite Security
>  Free Wheelchair Rental, upon availability
>  Designated Parking, at every mall entrance
>  Automatic Doors, equipped at every main entrance
>  Service Dogs, allowed onsite

 

Additional information is located throughout the site.  For any questions, please call 518.869.5414 or Download our Accessibility Map (PDF).

Thank you for shopping at Crossgates!

Mall Policies

  • Crossgates is a private property dedicated to providing a safe, convenient and enjoyable shopping, dining and entertainment environment for our guests, tenants and employees. Everyone is expected to follow the Behavior Code at all times.

    Management reserves the right to exclude from the premises any person that is engaged in activities which are not directly related to, or which detract from, the experience. Persons violating the Behavior Code may be directed to leave Crossgates, banned from entering the property in the future, and/or prosecuted to the fullest extent of the law.

    For more information, please Download our Behavior Code (PDF).

  • Fighting, horseplay, harassment, loitering, offensive language, shouting, loud noise, littering, picketing, protesting, solicitation or any illegal activities are not allowed on Crossgates property. Management has the right to exclude from the facility any person or group who in the opinion of Management is obstructing, hindering or harassing shoppers or visitors, or who is engaged in conduct that is unrelated to or detracts from the experience of our guests. For the safety of all, you may not run, skate or use a skateboard, hoverboard or similar devices on Crossgates property. You may not ride bicycles on sidewalks or the interior of the complex.

  • Pets are not permitted on the premises except for service animals. Exceptions may be made for pets being taken to and from pet stores or photography sessions, either on a leash or in a cage.

  • For your safety and the safety of our customers you may not run, skate, use a skateboard, or a hoverboard on Crossgates’ property.  You may not ride bicycles on sidewalks or the interior of Crossgates.

  • Escalators are under video surveillance. Any misuse, malicious action, or purposeful neglect of safety standards in place for this or similar equipment will result in personal liability, criminal charges and payment for damages.

  • Group functions, activities or gatherings unrelated to the guest experience are not permitted without written Management approval following the submission of an application.

  • Guests and employees shall be fully clothed. The wearing of apparel which is designed to provoke a disturbance, negatively impact the interest of merchants or engage shoppers or other legal invitees in conflict is prohibited. The display of signs, banners, posters, apparel and the like that tend to provoke a disturbance, negatively impact the interests of merchants or engage shoppers or other legal invitees in conflict, is also prohibited.

  • The possession of any weapon, other than by law enforcement personnel, is strictly prohibited.

  • Photography and videotaping without Management approval is strictly prohibited.

  • The entire Crossgates property is tobacco/smoke free. The use of vaping devices is strictly prohibited.

    The consumption of alcohol is permitted in licensed premises only.

  • The parking area is private property and is intended for the use of guests, visitors and employees. Vehicles must be parked in legally designated spaces. Unauthorized overnight parking is not permitted. Violators are subject to ticketing and/or towing at owner’s expense. Authorization for overnight parking can be requested by contacting Mall Security at (518) 869-5414.

  • In accordance with school attendance laws, and in support of education, children 6 to 16 years of age are not permitted on property during school hours, unless accompanied by a parent or legal guardian.

Parental Escort

Must Be 18 Friday & Saturday - 4pm to Close

Parental Escort Policy MB-18

Crossgates welcomes guests of all ages. However, during designated hours on Friday’s and Saturday’s (4:00pm to close), guests 17 and under must be accompanied by a parent or adult 21 years or older. All guests should be prepared to show valid identification (with picture and date of birth) such as a driver’s license, state identification card, military ID, passport or visa.

For additional information, please call our Security Office at 518.869.5414 or Download Our Parental Escort Policy (PDF).

 

*MB-18 does not apply to Regal Cinemas 18, Lucky Strike Social, Get Air or stores and venues with exterior entrances.

 

 Thank you for your cooperation!

LOOKING FOR ADDITIONAL HELP?

VISIT CROSSGATES MANAGEMENT OFFICE OR THE SECURITY OFFICE, BOTH LOCATED ON THE 3RD FLOOR ABOVE BEST BUY.

 

DO YOU HAVE A QUESTION FOR OUR CROSSGATES MANAGEMENT TEAM?
CALL THEM MONDAY – FRIDAY FROM 8:00 AM to 5:00 PM AT 518.869.3522 OR EMAIL THEM AT  [email protected].

 

DO YOU NEED TO TALK TO OUR CROSSGATES SECURITY TEAM OR CROSSGATES HOUSEKEEPING TEAM?
CALL THEM 24/7 AT 518.869.5414 OR VISIT OUR SECURITY PAGE FOR MORE INFO