OVERVIEW: An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Assistant Manager thinks and acts like an owner; working collaboratively with key partners while fostering an environment of continual growth and development. This role is a full-time key holding position.
BRAND EXPERIENCE Customer Experience Management: drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions Influence: acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer Utilize in Store Technology: delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
LEADERSHIP + TEAM MANAGEMENT Lead by Example: actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives Develop & Coach: facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability Invest in Talent: supports the Store Brand Leader in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
VISUAL + BUSINESS OPERATIONS Store Operations: supports the store management team by participating in daily opening/closing office procedures and other operational tasks Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
COMMUNICATION + RELATIONSHIPS Inclusion: contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives Communication: stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team Insights & Feedback: provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Brand Leader Mentorship: embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team