Hours

Open until 9:00 PM

Regular Hours

  • Monday - Thursday11:00 AM - 7:00 PM
  • Friday - Saturday11:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM
Extended holiday season hours begin Black Friday, November 25th!  Click here for more. Anchor, restaurant & entertainment venue hours may vary.

WELCOME TO CROSSGATES

Shift Lead

Taco Bell

Part-Time

04/27/2021

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction

  • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat clean appearance and wear company uniform.
  • Personally demonstrate the Customer needs are the highest priority.
  • Ensure food safety, quality and accuracy of orders.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greets customers with a smile, is polite and pleasant when speaking with customers.
  • Works with urgency.
  • Works with management and fellow employees.
  • Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
  • Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance

  • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
  • Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

  • Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People

  • Provide regular feedback to the RGM on the performance of Team Members.
  • Provide ongoing constructive and complimentary feedback to Team Members.
  • Actively participates in the training of Team Members.
  • Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner Assist

  • Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
  • Oversee proper product preparation, rotation, portioning, cooking and holding times.
  • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
  • Perform other duties as required by manager.

Job Requirements and Essential Functions:

  • Strong preference for internal promote from Hourly Champion position.
  • Must be at least 18 years old.
  • Must pass background check criteria and drug test.
  • Must have reliable transportation and valid driver’s license.
  • Able to do basic business math.
  • Able to stock shelves and coolers.
  • Able to oversee and manage subordinate employees and provide direction.
  • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
  • Able to clean the parking lot and grounds surrounding the restaurant.
  • Able to tolerate walking and lifting up to 50 lbs. and standing during 90% of shift time.