The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.
At least 2 to 3 years of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Inspect staff’s work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants’ carts are clean and restocked with linen only.
Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
Maintain key control system.
Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.
Submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire.
Handle items for ‘Lost and Found’ according to the standards.
Be familiar with all Aimbridge Hospitality policies and House Rules.
Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
Ensure the overall appearance cleanliness and orderliness of staff.
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
Monitor cleanliness and orderliness of Room Attendants’ carts linen closets control closets stairways and landings.
Report on progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager daily.
Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
Oversee proper and constructive training of Room Attendants.
Motivate coach and counsel staff as necessary.
Collect all keys and assignment sheets daily at the end of the shift.
Attend meetings as required by Management.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Monitor all V.I.P.’s special guests and requests.
Perform any other duties as requested by Management.
Homewood Suites Albany Crossgates Mall
This is a co-branded hotel
Homewood Suites by Hilton Albany Crossgates Mall
We’re just across the highway from the University at Albany, and a 15-minute drive will let you explore the historic capital. Visit the nearby Washington Park for fresh air and beautiful views. You can also find a range of businesses nearby, including Tokyo Electron and IBM. Reach Albany Airport in 10 minutes.
Join us daily for free hot full breakfast. From Monday-Thursday, our complimentary evening social* offers beer, wine, soft drinks and a rotating menu. If you need a late-night treat, visit our 24-hour Suite Shop® in the lobby. Stay fit in the fitness center, play basketball on the sport court, or relax in the indoor pool. Our meeting space and business center are ideal for small meetings and work trips.
Tru by Hilton Albany Crossgates Mall
Our New York State Capitol hotel is located just steps away from Crossgates Mall and a short drive to SUNY, Downtown Albany, Albany International Airport, and University at Albany. We are located near a range of local businesses, including General Electric and Global Foundries. A free area shuttle is available within 5 miles. Our efficient rooms are uniquely Tru, with large comfortable mattresses, free WiFi and a 55-inch TV with 150 channels.
From healthy to indulgent, our free ‘Build your Own’ Breakfast toppings bar is all about choices – featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market.
Cozy up with a book in the semi-private alcoves of our lobby, shoot some pool with fellow travelers, reenergize in a fully equipped fitness center, or take a dip in the indoor pool. Sharing a building with the Homewood Suites by Hilton Albany Crossgates Mall gives you additional amenities you cannot find in other Albany hotels, such as enhanced communal areas.
Explore new opportunities with Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan