Hours

OPEN TODAY 11:00 AM TO 7:00 PM

Regular Hours

  • Monday - Thursday11:00 AM - 7:00 PM
  • Friday - Saturday11:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM
Extended holiday season hours have begun!  Click here for schedule. Anchor, restaurant & entertainment venue hours may vary.

WELCOME TO CROSSGATES

Experienced Retail Sales Associate

West Africa Treasures

02/25/2022

We are looking for a Retail Sales Representative to provide excellent customer service. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

  • Greet and direct customers
  • Provide accurate information (i.e. product features, pricing and after-sales services)
  • Answer customers’ questions about specific products/services
  • Conduct  price and feature comparisons to facilitate purchasing (i.e. Etsy, Novica etc.)
  • Cross-sell  products
  • Ensure racks and shelves are fully stocked
  • Manage returns of merchandise
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new products/services
  • Knowledge of West African culture , helpful but not required
  • Store to be kept clean and presentable at all times

Skills

  • Proven work experience as a Retail Sales Representative, Sales Associate or similar      role
  • Understanding of the retail sales process
  • Familiarity with consumer behavior principles
  • Knowledge of inventory stocking procedures
  • Basic math skills
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Flexibility to work various shifts
  • High school  degree
  • BSc in Marketing or related field is a plus

Experience:

  • retail  sales/customer service: 1 year (Preferred)
  • retail: 1  year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Familiarity with POS Systems (Preferred)

Pay frequency:

  • Every week

Work includes:

  • Evenings
  • Weekends
  • Holidays