Looking for help? Let our friendly Customer Service team be of service to you. Find us, conveniently located on the lower level just outside of Macy’s.
Looking for your favorite shopping, dining or entertainment destination? You can visit our Customer Service desk (lower level outside of Macy’s) or any of our 13 freestanding directories throughout Crossgates Mall to find all that you’re looking for. Print directions are also located on the downloadable directory here.
Stop at our Customer Service desk (lower level outside of Macy’s) to pick up visitor’s guides of the Capital Region, highlighting places to stay, things to do and of course, the wonders of Crossgates Mall and the Capital Region.
We offer three brands of ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.
Strollers are available for rental throughout Crossgates Mall for a nominal fee. Note that strollers are not available at our Customer Service desk, but on the lower level near Macy’s, lower level near JCPenney and the upper level near UNO Pizzeria & Grill.
Wheelchairs are available for free of charge at the Customer Service desk located on the lower level just outside of Macy’s. Please see any Customer Service representative for details.
Lost an item at Crossgates Mall? Please visit Security located on the third level above Best Buy or call 518.869.5414.
WiFi is FREE at Crossgates Mall, simply select “CrossgatesGuestWiFi” from your device’s listing of available networks!
View restroom locations on our directory here.
Crossgates Mall has a parental escort policy from 4:00pm until closing on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older. One parent or guardian (21 years of age or older) is permitted to supervise up to five teens. Teens must remain within the company of their parent or guardian. Acceptable proof of age is a driver’s license, state/provincial non-driver ID, military or college ID, passport or visa. For additional information call Customer Service at 518.869.9565. Thank you for your cooperation.
*MB-18 does not apply to Regal Cinemas, Lucky Strike Social or stores and venues with exterior entrances.
ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Crossgates Mall.
In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.
Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Mall management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.
Shopping Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.
For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.
To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.
The possession of any weapon, unless authorized by local, state, or federal statute, is prohibited.
Crossgates Mall is a smoke free facility. The consumption of alcohol is permitted in licensed premises only.
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.
In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.
Crossgates Mall has a parental escort policy from 4:00pm until closing on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older.
For additional information please call Guest Services at 518.869.9565.
*MB-18 does not apply to stores with exterior entrances