Closed until 11:00 AM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM




Michael Gately, General Manager

One Crossgates Mall Road
Albany, New York 12203
[email protected]


Robert M. Coleman, Director of Leasing


[email protected]


Closed until 11:00 AM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM
View Individual Venue Hours

Looking for help? Visit the Crossgates Customer Service Desk, Mall Management Office, or Security Office all located on the 3rd level above  Best Buy.

Do you have a question for our Mall Management team?
Ask them at [email protected] or call them Monday – Friday from 8 a.m. to 5 p.m. at 518.869.3522
Do you need to contact Crossgates’ Security Team?
Call 518.869.5414


  • Looking for your favorite shopping, dining or entertainment destination? Visit any of our 16 digital directories throughout Crossgates to find all that you’re looking for. Print directions are also located on the downloadable directory here.

  • Stop at our Crossgates Management Office or view our Community Wall, both located on the 3rd floor above Best Buy, to learn all about places to stay, things to do and of course, the wonders of Crossgates and the Capital Region.

  • We offer three brands of ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.

  • Strollers are available for rental throughout Crossgates for a nominal fee.  Single strollers are available on the lower level near Macy’s and the upper level near UNO Pizzeria & Grill.  Double strollers are available on the lower level near JCPenney.

  • Wheelchairs are available free of charge at at the Security Office on the 3rd floor above Best Buy.  Please see a Security Officer for assistance or call 518.869.5414 for more information.

  • Lost an item at Crossgates? Please visit Security located on the third level above Best Buy or call 518.869.5414.

  • WiFi is FREE at Crossgates, simply select “CrossgatesGuestWiFi” from your device’s listing of available networks!

  • Pyramid Gift Cards are no longer available for purchase as of 1.31.18. Previously purchased cards can still be used within the mall.

    Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:

    or call toll-free at 800.297.5009

    Please note there are no inactivity fees or other post-purchase fees and funds do not expire.

    Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.

    Terms & Conditions are applied to all gift cards.

  • View restroom locations on our directory here.

  • Crossgates has a parental escort policy from 4:00 p.m. until closing on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older. One parent or guardian (21 years of age or older) is permitted to supervise up to five teens. Teens must remain within the company of their parent or guardian. Acceptable proof of age is a driver’s license, state/provincial non-driver ID, military or college ID, passport or visa. For additional information call our Security Office at 518.869.5414.  Thank you for your cooperation.

    *MB-18 does not apply to Regal Cinemas, Lucky Strike Social or stores and venues with exterior entrances.


  • Security
  • Designated parking at every mall entrance.
  • Automatic doors equipped at every main entrance.
  • Wheelchairs
  • All service dogs allowed.

ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Crossgates.


Accessibility Map PDF Download

Mall Policies

  • In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.

    Download our Behavior Code (PDF)

  • Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Mall management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.

  • Shopping Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.

  • For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.

  • To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.

  • The possession of any weapon, unless authorized by local, state, or federal statute, is prohibited.

  • Crossgates is a smoke free facility. The consumption of alcohol is permitted in licensed premises only.

  • The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.

  • In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.

Parental Escort

Must Be 18 Friday & Saturday - 4pm to Close

Parental Escort Policy MB-18

Crossgates has a parental escort policy from 4:00 p.m. until closing on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older.

For additional information please call our Security Office at 518.869.5414.

*MB-18 does not apply to stores with exterior entrances