Hours

Open until 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM

WELCOME TO CROSSGATES

YOU’VE GOT QUESTIONS. WE’VE GOT ANSWERS.

Services

Accessibility

  • Security
  • Designated parking at every mall entrance.
  • Automatic doors equipped at every main entrance.
  • Wheelchairs
  • All service dogs allowed.

ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Crossgates Mall.

Crossgates Mall ADA Entrance & Park Map

Accessibility Map PDF Download

Mall Policies

  • In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.

    Download our Behavior Code (PDF)

  • Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Mall management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.

  • Shopping Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.

  • For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.

  • To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.

  • The possession of any weapon, unless authorized by local, state, or federal statute, is prohibited.

  • Crossgates Mall is a smoke free facility. The consumption of alcohol is permitted in licensed premises only.

  • The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.

  • In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.

Parental Escort

Must Be 18 Friday & Saturday - 4pm to Close

Parental Escort Policy MB-18

Crossgates Mall has a parental escort policy from 4:00 p.m. until closing on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older.

For additional information please call our Security Office at 518.869.5414.

*MB-18 does not apply to stores with exterior entrances