Hours

Closed until 10:00 AM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM

WELCOME TO CROSSGATES

EXPERIENCES AS UNIQUE AS YOU

Visitors experiencing Crossgates Mall can enjoy everything from a day of shopping with their best friends to a fun night out bowling, dancing or watching the newest movie releases on the big IMAX screen!  With the kid friendly Billy Beez to the family friendly Dave & Buster’s, laughs and entertainment are found at every corner.  So make your day a unique one, whichever way you choose to experience it.

Hours

Closed until 10:00 AM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM
View Individual Venue Hours

Location

1 Crossgates Mall Rd
Albany, NY 12203
518.869.3522

Unique Restaurants

Unique Restaurants

See All

Shopping Galore

Shopping Galore

See All

Endless Fun For Everyone

Endless Fun For Everyone

See All

VISITING ALBANY

PLAN YOUR VISIT

Discover Albany is a great source of additional information on the Capital Region’s offerings, attractions and accommodations. Find out more about what Albany has to offer at Albany.org.

Tour operators and group tour leaders – register your group here to receive special incentives from Crossgates Mall! Let us know the anticipated date of your group’s arrival, number of people in your party and any special needs you may have.

  • Palisades
  • Capital Plaza
  • Capital Plaza
  • Capital Building
  • Tulip Fest

Motor Coach Group Travel Information and Procedures for Visiting Crossgates Mall

Thank you for your interest in scheduling a motor coach group visit to Crossgates Mall, the premier shopping, dining, and entertainment destination in the Capital Region. Conveniently located off of Exit 24 on I-90 (the NYS Thruway) and I-87, we are easy to reach from every direction as the perfect destination or stopover for your group. For GPS, Google Maps or Mapquest please use One Crossgates Mall Road, Albany NY 12203 for directions.

We provide a number of benefits for group tours that register with us in advance:

  • One $10 Crossgates Mall gift card for the motor coach driver
  • One $10 Crossgates Mall gift card for tour guides/escorts
  • Directory of Stores, which includes a full list of Crossgates Mall businesses, for all passengers
  • Coupons for various Crossgates Mall businesses

To be eligible for the incentives, the driver or the escort must fill out the form below at least 48 hours prior to your arrival.  Motor Coaches can park in the back of the Food Court parking lot or in the overflow parking lot across from JCPenney or Macy’s.

Incentives will be given upon arrival at the Mall Office or Security Office, both located on the 3rd floor above Best Buy.  Simply show your ID and bus driver credentials.  Please call the Mall Office from 8 a.m. – 5 p.m. Monday through Friday for any additional questions.