Hours

Open until 7:00 PM

Regular Hours

  • Monday - Thursday11:00 AM - 7:00 PM
  • Friday - Saturday11:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM
Mall hours are Monday-Thursday 11am-7pm, Friday-Saturday 11am-9pm & Sunday 11am-6pm. Restaurant & Entertainment Venue hours may vary. 

WELCOME TO CROSSGATES

FT Supervisor

Michael Kors

Full-Time

09/28/2021

JOB OBJECTIVE:

  • To achieve personal and store sales goals, and to develop lasting client relationships.
  • To provide staff supervision and guidance, complying with all company policies, procedures and directives.
  • To ensure the highest level of customer service standards are maintained at all times.

ESSENTIAL JOB RESPONSIBILITIES

  • Sales Generation:
  • Meet personal and store sales goals
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Utilize elevated levels of sales and service to maximize sales performance •
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
  • Ensure all sales related policies and procedures are maintained
  • Maintain a keen interest in the fashion industry and market trends
  • Support and encourage staff to provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Assist in the training of sales staff in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
  • Participate in inventories
  • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure deliveries are properly processed in a timely manner
  • Identify product concerns in a timely manner
  • Communicate inventory needs to support the business goal Human Resources:
  • Ensure image and grooming standards are professional and reflective of the brand image, at all times
  • Adhere to work schedule, inclusive of time and attendance
  • Support and assist in follow-up for all training programs and seminars

WORK EXPERIENCE

  • Minimum 2 years specialty retail experience