Hours

Closed until 11:00 AM

Regular Hours

  • Monday - Saturday11:00 AM - 7:00 PM
  • Sunday11:00 AM - 6:00 PM
  • Crossgates is currently operating under our Adjusted Mall Hours
  • Monday - Saturday from 11:00 AM - 7:00 PM; Sunday from 11:00 AM - 6:00 PM
*Store, Restaurant & Entertainment hours may vary. Call your favorite shop to confirm hours in advance.

WELCOME TO CROSSGATES

Lindt Chocolate

Shift Supervisor

Lindt Chocolate

03/25/2021

Lindt Chocolate is currently accepting applications for a Shift Supervisor.

CLICK HERE to apply!

Sales

Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district’s achievement of the sale’s plan.

  • Models understanding and commitment to the store’s sales mission and effectively communicates the mission to staff in actionable terms.
  • Assists with development of each team member’s individual commitment to the achievement of store’s sales results.
  • Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
  • Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
  • Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.

Staff Development

Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff.

  • Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved.
  • Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
  • Escalate issues to Store Management in a professional and timely manner.

Operational Controls

Ensure store meets or exceeds company standards for operational controls and compliance.

  • Inventory Control/Shrink
  • Cash Management (POS, Paperwork, logs, policies & procedures)
  • Comply with all Quality Assurance policies & procedures
  • Maintain store cleanliness

Requirements

Position Qualifications

Skills & Knowledge

  • Proven sales background
  • Ability to take direction and effectively delegate and execute through others
  • Basic math and/or accounting skills

Experience

Required

  • Prior retail experience, preferably in a specialty retail environment
  • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
  • Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education

Required

  • High School Graduate or equivalent

 Preferred

  • Associates Degree

 Other Requirements:

  • Must be available to work nights, weekends (Saturday and Sundays) and Holidays