OPEN TODAY 10:00 AM TO 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM



Full Time Customer Service Leader



Athleta is currently accepting applications for a Full Time Customer Service Leader.

*Please note this position will also be in charge of visual merchandising*

Any interested parties, please CLICK HERE to apply.

The Customer Experience Lead’s primary responsibility is to assist the leadership team in overseeing the sales floor and ensuring a positive experience.  For the Albany location, this position will also be in charge of Visual Merchandising for the store.
  • Understands the holistic mindset of the Athleta brand and can bring it to life everyday
  • Consistently treats everyone with respect and contributes to a positive work environment
  • Brings Athleta to life (in this new retail expression), through creating a unique-to-brand shopping experience; fosters interaction similar to being a trusted friend and advisor through rapport & empathy
  • Displays a “customer  assistant” mindset at all times; does not leave the customer with anything to do
  • Ability to do what’s right while balancing brand policy guidelines to promote an in-service mindset
  • Looks for ways to create an environment that welcomes innovation and values each employees’ unique ideas and contributions
  • Ensures desired brand experience is being fostered in-store through individual and team customer interactions
  • Connects with customers by asking open-ended questions to assess customer needs and makes relevant merchandise/styling suggestions
  • Drives store sales by authentically suggesting additional items to customers to meet their active lifestyle needs
  • Stays current on all product knowledge and communicates features and benefits to customers to build customer knowledge and confidence in the product
  • Assists customers in finding out-of-stock items via catalog or on-line, by using (back-order capability)?, or by finding substitutions for out-of-stock items (understands and leverages Call Center, catalog & website)
  • Leads by example; mentors and positively influences others
  • Previous merchandising experience a plus
  • Ability to establish & maintain effective relationships with employees and customers
  • Possesses a strong character/ethical core – distinctly knows the difference between doing what is right vs. doing the right thing 
  • Ability to interact cooperatively and work as a team towards a common goal
  • Demonstrates a passion for delivering exceptional service everyday and inspires by example
  • Demonstrates a  “can-do” attitude, with drive and passion to sell and achieve all goals
  • Ability to receive feedback and to take action when appropriate
  • Skilled problem-solver, makes quality decisions, and follows written and verbal instructions to meet deadlines on tasks and projects
  • Ability to communicate effectively
  • Previous experience in retail preferred
  • Ability to lift and carry 30 pounds
  • Ability to maneuver around sales floor and stockroom
  • Open availability and flexibility to work nights, weekends, store openings and closings to meet the needs of the business
  • Experience supervising teams preferred