Hours

Open until 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM

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Macy's

FT Seasonal- At Your Service Center

Macy's

11/6/2020

Macy’s is currently accepting applications for their At Your Service Center.

CLICK HERE for a full job description and to apply!

The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.

Essential Functions:
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Provide an exceptional customer experience by ensuring the customer is always the # 1 priority
  • Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area
  • Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and [email protected] Macy’s tablet app
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
  • Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area  is organized and the Customer pick up experience is friction-free
  • Handle all returns professionally,  with sincerity and enthusiasm
  • Demonstrate knowledge of store products and services to drive sales and minimize returns
  • Sell gift cards and work to resolve customers’ Macy’s card issues, as needed
  • Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location
  • Follow store’s audit policies and procedures
  • Adhere to Asset Protection and inventory control and compliance procedures
  • Follows shortage programs and procedures
  • Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality